My Medical Suitcase

FAQ

We offer 2 types of service:

My Medical Suitcase Radiotherapy

My Medical Suitcase is a service company that puts cancer patients in need of radiotherapy treatment in touch with French radiotherapy centres. My Medical Suitcase has an exclusive agreement with a large number of radiotherapy centres throughout France.

We are not a hospital, a clinic or an organisation and our services are fee-based.

About

France is recognised by the World Health Organization for its expertise in medicine, clinical research and excellence in oncology. France is one of the top 5 countries in terms of patient care in oncology.

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My Medical Suitcase Radiotherapy has contracted a privileged partnership with a large number of French radiotherapy centres, recognised for their expertise in the treatment of cancer by radiotherapy and approved by the French Nuclear Safety Authority (ASN). All My Medical Suitcase Radiotherapy partner centres with medical establishment status are subject to certification by the Haute Autorité de Santé (HAS).

Our centers

The medical staff in contact with you will be fluent in English and French. An interpreter will accompany you to your medical appointments in other languages if necessary.

My Medical Suitcase Radiotherapy

Radiation therapy is one of the treatments for cancer that involves the use of X-rays, the purpose of which is to make the tumour disappear, or to limit the spread of the disease. It can also be used to reduce symptoms (pain, shortness of breath, etc.). It requires the use of high-performance machines to deliver the X-ray dose to the target with extreme precision.

What is Radiation Therapy?

The first stage of treatment consists of meeting the radiation oncologist who, on the basis of the information in the medical file, will make a diagnosis and suggest an appropriate treatment plan. This meeting, called the medical announcement consultation, will also make it possible to explain the modalities of the treatment to the patient and the person of trust. The patient will then have the opportunity to question his doctor about his care. A personalised treatment programme (number of treatment sessions, schedule) will also be provided, explaining the acute side effects, the risks of after-effects and the expected benefits of the treatment.

It will then be necessary for the patient to become prepared for his treatment. This step, called centring or positioning, allows the patient to be positioned repeatably in the same position in order to deliver the dose extremely accurately to the target region (most often the tumour).

At the end of the centring, the patient is given the calendar of his treatment with all the radiotherapy sessions, as well as the weekly follow-up consultations during the weeks of treatment.

Treatments

Our digital platform allows the transmission of patient data to healthcare professionals in a secure manner via an approved data provider for healthcare data. This ergonomic medical record simplifies the transmission of your health data anonymously to healthcare professionals. When your doctor is chosen, your data is then de-anonymised. The imaging data (scanner, MRI, radiological exams, etc.) are easily downloadable.

Our My Medical Suitcase solution

Data security is a ongoing concern of My Medical Suitcase Radiotherapy. Using our secure digital platform guarantees the security of your medical data.

My Medical Suitcase Radiotherapy

Your data is transmitted to the network of radiotherapy professionals selected by My Medical Suitcase Radiotherapy.
Only medical experts have access to your medical records.
The use of our secure digital platform guarantees the secure transmission of your health data to healthcare professionals. Your data is anonymised, assessed by the network of radiotherapy professionals selected by My Medical Suitcase Radiotherapy, and then treatment proposals are sent back to you within 72 hours. All you have to do now is choose your doctor. When your choice is confirmed, your records are de-anonymised for your caregiver who knows your file perfectly well.

Our My Medical Suitcase solution

The My Medical Suitcase Radiotherapy staff only has access to your administrative file to ensure the proper progress of your treatment. All staff are contractually bound by medical confidentiality.

My Medical Suitcase Radiotherapy was developed by a radiation oncologist with the aim of facilitating access to care for patients by reducing treatment delays and costs. The network and expertise of the founding doctor has made it possible to federate a large number of French radiotherapy centres, among the most prestigious, taking into consideration the quality and safety of the care and treatment provided, but also the human nature of the caregivers working there. Care Partners were selected for their humanity, caring and expertise. All centres are approved by the Nuclear Safety Authority (ASN) and all health establishments are certified by the High Authority of Health (HAS). The permanent evaluation of health care institutions is an essential quality criterion of our mission.

Our centers

Yes. This is the concept of the patient’s free choice of doctor. My Medical Suitcase Radiotherapy only ensures that the patient is put in touch with his or her doctor. Under no circumstances does it interfere with the choice of doctor, which remains the patient’s sole freedom, nor with the methods of treatment, which remain the exclusive competence of the doctor taking care of the patient.

Our My Medical Suitcase solution

As soon as:

  1. You have filled in your medical file via the digital platform,
  2. You have paid the fees for the analysis of your file,

Your file is then sent to all the partner centres for analysis.

Our My Medical Suitcase solution

The cost of your stay will depend on the length and type of treatment that has been agreed between you and the radiation oncologist who will be treating you. For the same therapy and treatment, the cost of care is the identical regardless of the My Medical Suitcase partner care centre. You will receive a precise quote after your file has been submitted on the  platform.

What we offer

Your online medical record will be transmitted anonymously to all My Medical Suitcase partner centres.
Each centre will suggest:

  1. a protocol appropriate to your pathology, consistent with the science,
  2. a treatment schedule,
  3. a personalised quote

The analysis of your medical file by a panel of experts will be submitted to a 300€ fee when you validate your medical data on the platform. After 72 hours, you will receive treatment propositions assessed by the best French specialists. You will just have to choose the location of your treatment.

Our solution My Medical Suitcase 

You will receive your quote within 72 hours.

Our solution My Medical Suitcase

You can pay by bank transfer or credit card (depending on your credit limit) directly via our secure payment platform.
Either by yourself directly or by having your care paid for by your paying organisation (your insurance).

Terms and Conditions of Services My Medical Suitcase Radiotherapy

The price that is quoted to you before you choose your centre and your doctor is fixed and final. It includes the price of the treatment, the various consultations related to radiotherapy and the various examinations necessary and essential to the smooth running of your treatment that will have been retained by your radiation oncologist. However, in the event of a change in your medical situation between the time you enter the data in your medical file in the platform and the consultation with your doctor, it is nevertheless possible that other additional examinations that were not initially planned may be necessary. In this case, they will be the subject of specific invoicing by the centre that manages your treatment. The quality of the completion of your medical file in the platform should prevent this type of problem. In the same way, in the event of acute complications during your medical stay in France related or unrelated to your treatment, the care you receive is not included in the price of the treatment and will be billed separately. We advise you to insure yourself against this risk with your insurance company.

What we offer

Yes, by the person or persons of your choice. When you complete your request for coverage in the platform, you will be asked (if you choose our travel partner My Medical Suitcase Travel) to fill in the details of your accompanying person(s) (surname, first name, date of birth), so that our travel partner can organise the arrival of your accompanying person(s).
You can be accompanied by a relative during your stay. My Medical Suitcase Travel can take care of the hospitality of your companion. This additional service can be included in your quote.

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If you decide to use My Medical Suitcase Travel, you will be looked after as soon as you arrive in France. For more information, please log on to:

My Medical Suitcase Travel

The length of your stay will be communicated to you when you receive your quote from the oncologists who drew up the treatment protocol. It is recommended that you plan between 2 and 9 weeks depending on the type of treatment adapted to your pathology.

Treatments

In the event of a problem during your stay, you must contact your insurance company (the same procedure as for any trip abroad). Your 24 hours a day contact identified in your Travel Diary will also be pleased to help you.

What we offer

At the time of the proposal of care, the dates of consultation, announcement and end of treatment are stipulated. You can then call upon My Medical Suitcase Travel to organise your therapeutic stay from those dates or organise your visit yourself.

My Medical Suitcase Travel

On arrival at the treatment centre, you will be greeted by a receptionist who will be happy to guide you. If you chose the solution of accompaniment proposed by My Medical Suitcase TRAVEL, you will only have to let yourself be guided upon your arrival in France.

My Medical Suitcase Travel

An end-of-treatment report issued by your radiation oncologist will be available on the platform, in your language.
Once you return home, your radiation oncologist can be reached, by appointment, through the teleconsultation platform. You will also be contacted for your follow-up according to the protocol established by your radiation oncologist.

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My Medical Suitcase TRAVEL

My Medical Suitcase TRAVEL organises your trip for therapeutic purposes.
This service was conceived to offer My Medical Suitcase Radiotherapy patients with a turn-key service, in line with the defined course of care. Everything is thought out to make your stay as smooth as possible.

My Medical Suitcase Travel

My Medical Suitcase TRAVEL is at your disposal to organise your therapeutic trip.
If you book your course of treatment with My Medical Suitcase Radiotherapy, you have the opportunity to commission My Medical Suitcase TRAVEL to organise your trip. All you have to do is enter it in your My Medical Suitcase file.

Our solution My Medical Suitcase

We will organise your arrival, your transportation to your medical appointments, and your accommodation. Various solutions will be proposed to you according to your dates and your budget.

What we offer

If you decide to use My Medical Suitcase TRAVEL, you will be looked after as soon as you arrive in France. For more information, please log on:

My Medical Suitcase Travel

Depending on the package you choose, you will be taken care of from the moment you arrive in France, either by your local contact or by your private driver who will take you to your appointment or accommodation.

The Packages

Yes, it is entirely possible to take advantage of your stay to make visits, outside of your appointments for your care. Your treatments will take about 30 minutes a day at the radiotherapy centre, during the week. You will have a Travel Diary with your scheduled appointments. You can therefore walk around and visit, following the recommendations of your oncologist in France. Don’t hesitate to talk to him/her about it during your appointment.

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To come to France, you will need:

  • possession of a passport that was issued less than 10 years ago and is valid for at least 3 months beyond the date of your expected departure,
  • be a visa holder if your nationality requires it,
  • be able to justify the purpose of your trip and the conditions of your stay,
  • insurance covering medical and hospital expenses, including social assistance, for care you may receive in France. The minimum coverage requested is 30.000€,
  • sufficient resources for your stay, e.g. 65€ per day for a stay in a hotel.

Source link : https://www.service-public.fr/particuliers/vosdroits/F21921

What we offer

Yes, we support you in obtaining your visa for the duration of your treatment.

What we offer

When you put your medical file online on our platform, you will fill in the first part of your medical file, then your wishes in terms of logistics (accommodation, transport on site, etc.).
As soon as this file has been validated, you will receive your medical estimates within 72 hours, and the estimate for the trip up to 48 hours after the medical estimates have been put online. You will receive a quote for each treatment centre.
The quote provided is subject to availability. Beyond a period of 48 hours from the date of issue of the quote, prices may be revised.

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The quote includes proposals for transfer from your place of arrival to accommodation, selected accommodation, and transfers to the treatment center. Each service will be selected according to your request and your budget.

What we offer

The tourism estimate is formulated in packages; you can inquire about the packages.

The packages

After validating your medical quote on the platform, you can book your trip directly from the quote. Upon reception, you will have 48 hours to choose the services for your trip. Beyond this time limit, rates and availability will have to be checked.

To book, you will have to pay the total amount of the trip. Unless payment is received, no reservation will be made by us.

Our solution My Medical Suitcase

To travel with complete peace of mind, we strongly advise you to take out additional insurance through our partner (Partner details).

Terms and Conditions of My Medical Suitcase Radiotherapy services

For accommodation and transport on site, we cannot guarantee other availabilities. We invite you to contact us by email: travel@treatuabroad.com to discuss a possible change together.
No changes can be taken into account within 7 days before the date of the trip.

Terms and Conditions of My Medical Suitcase Radiotherapy services

Cancellation conditions are provided for and specified in the general terms and conditions of services.

Terms and Conditions of My Medical Suitcase Radiotherapy services

When you make a payment for your trip, you will receive a payment confirmation by email as well as the associated invoice. Your invoice is also available in your personal area of the platform.

Connect

Login to our contact us page.

Contact us

After booking your trip, you will receive your documents by email.
All the information concerning your stay (medical and logistical information) is included in Your Travel Diary :

My Medical Suitcase Travel

The entire trip is due at the time of validation of the travel quote.

Our solution My Medical Suitcase

You can pay by bank transfer or credit card (depending on your credit limit) directly via our secure payment platform.
Either by yourself directly or by having your care paid for by your paying organisation (your insurance).

For credit card payments, we invite you to check your authorised limits in order to validate the transaction.

Terms and Conditions of My Medical Suitcase Radiotherapy services

The customer is informed that he or she has no right of withdrawal, in accordance with article L.121-20-4 of the French Consumer Code.

Terms and Conditions of My Medical Suitcase Radiotherapy services

My Medical Suitcase TRAVEL offers packages including on-site transport and accommodation. However, our team is at your disposal to study all options via a paid concierge service.

The Packages

The following services are offered:

  • Personalised welcome on arrival;
  • Transfer from the airport or train station to the accommodation;
  • Accommodation in lodging, bed and breakfast; tourist residence or hotels;
  • Transportation by taxi or chauffeur-driven transport car (VTC) or car rental for treatment;
  • The help of an interpreter for medical appointments;
  • Concierge service with permanent contact;
  • The reservation of touristic activities;
  • The provision of tourist documents;
  • Booking with a tour guide;
  • Booking of sporting events.

What we offer

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